Support Center

Welcome to the CyberStreams Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

  • Email Support

  • Phone Support

  • Chat Support

  • Client Portal

  • Cybersecurity Awareness Portal

  • Client Documentation

  • Network Management

  • Licensing Management

Business Hours Support

  • The help desk is actively staffed from 6am-6pm PST / 8am-8pm CST.

  • The fastest way to receive support is by chat or phone, where someone will be available to assist within 90 seconds.

  • All other methods will receive a response in less than 24 hours.

After Hours Emergency Support

Support is available after hours, only by phone. When requesting support outside of business hours by phone you can leave a message with the after-hours technical support dispatch for a call back from the help desk on the next business day. If you need a call back urgently for an emergency situation be sure to let them know.

Please expect a return call for After Hours request in 1 hour. While the first engineer to return your call receives a bonus, this will mean they have to sacrifice their personal time. We appreciate you using this service for emergencies only. The first two after hours requests per client are always free.